General (About loyalty program)

  1. Do I need to sign up as member in order to collect points?
    Yes.


  2. Why I cannot log in to my account?
    i. For incorrect username/invalid account, please sign up a new account.
    ii. For incorrect password. Please click on ’FORGOT PASSWORD’, and you will receive an OTP via SMS to reset your password.


  3. What should I do if I forgot my log in password?
    i. Tap ‘Log In/Register’ at home screen
    ii. Tap ‘Continue with Phone Number’
    iii. Enter Phone Number and tap ‘Next’
    iv. Tap ‘FORGOT PASSWORD’ and you will require to enter your new password, then tap ‘Next’
    v. You will receive the OTP code send your mobile phone via SMS
    vi. Key in your OTP and tap ‘Verify’
    vii. Tap ‘Continue’ and your new password will be updated
    viii. Tap ‘Continue’ on the pop-up window to Log in now


  4. Where can I submit my feedback?
    To submit your feedback to us, please tap on the menu icon on the top left and tap ‘Send Us Your Feedback’.
    i. Select subject from the dropdown menu that you wish to submit your feedback to us
    ii. Key in your message in the box provided and tap ‘Submit’
    iii. Your feedback will be composed in an email, tap the send icon and the email will be sent


  5. Can I transfer my points and vouchers to my friend or my family member?
    Unfortunately, all points and vouchers collected on each registered account is not transferable.


  6. If I am unable to present the app on my mobile during check out, can I provide my mobile number for the cashier to key in to earn points or to redeem any voucher?
    Unfortunately, you are required to show the QR code for cashier to scan in order to collect points for each purchase you made in our store. The cashier is unable to manually key in your mobile number for points credit into your account. All points redemption needs to be done on the mobile app too.


  7. How long it takes for reward points to be credited into my account?
    All points earned from your purchase will be credited into member’s account within 24 hours


  8. What if cashier has scanned the QR code during my check out, but reward points have not credited into my account after 24 hours?
    Please snap picture of your receipt and email to: [email protected]


  9. Can I immediately sign up as member and use my account to earn point?
    Yes, all you need to do is show the QR code on your eco-shop mobile app to the cashier at check out.


Points Collection

  1. How much points do I get while spending in the shop?
    For every RM1 spent, you will earn 1 point. Points earned in 1 particular transaction will only be rounded down and no round up point will be given.


  2. How do I collect points?
    You can collect points by spending at any of our eco-shop and eco-plus stores in Malaysia. To collect points, tap on the QR code icon at the home screen, and present the QR code to the cashier during check out. Cashier will scan the QR code and you will earn points. Points earned will be based on total amount (in Ringgit Malaysia) you spent in the store and converted into point.


  3. Can I still collect point in the same transaction if partial of the payment is made by using cash voucher?
    Yes, you can.


  4. Can I collect point if I made a purchase in Shopee’s eco-shop official account?
    Unfortunately, all registered eco-shop members can only earn points when they made a purchase in our retail stores.


Points Redemption (Coming Soon)

  1. How do I know if I am entitled to redeem my points?
    After log in, you will see your current points at home screen. For every 500 points accumulated from your purchase, you can redeem for RM1 voucher.


  2. What I can spend with my points?
    To exchange 1x RM1 cash voucher, you need to accumulate at least 500 points. You can perform such points conversion on the app.


Points and Vouchers Expiration

  1. Will my points expire?
    Yes, points collected will expire on the 31st of Dec next subsequent calendar year.


  2. What will happened to any unused / unredeemed points on expiry date?
    Any points that are unused / unredeemed on its expiry date will be deducted from your member’s account after every 31st of December.
    Example as below:

    Customer

    Purchase Date

    Points Earned

    Point Expiry Date

    Ali

    1st Feb 2022

    100 points

    100 points expire on 31st Dec 2023

    5th May 2022

    50 points

    150 points expire on 31st Dec 2023

    15th May 2023

    80 points

    150 points expire on 31st Dec 2023

    80 points expire on 31st Dec 2024

  3. Will my vouchers expire?
    Yes, all vouchers will expire 30 days after redemption, or any date stated on the voucher. Any unused vouchers will expiry and points used to redeem the voucher will be forfeited.